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Best Practices - One by One: #7 Adopt and Maintain Written Procedures for Resolving Consumer Complaints


by: D. Donovan Merritt, Raleigh Branch Manager and Title Counsel

The seventh (and last) pillar of ALTA's “Title Insurance and Settlement Company Best Practices”will further help title professionals illustrate to consumers, clients and customers the industry's professionalism and ensure a positive and compliant real estate settlement experience. The seventh best practice to achieve this goal is a further requirement for the adoption and maintenance of written procedures, specifically, to adopt and maintain appropriate written procedures for resolving consumer complaints.

Following are the statement and the description of purpose of Pillar No. 7 of the ALTA Best Practices published for the mortgage lending and real estate settlement industries (Version 2.0, Published July 19, 2013). A formal committee of ALTA members regularly reviews and makes improvements to these statements of best practices, seeking comment on each version.


New Lien Law – Access to our LiensNC.com job aid and Lien Waivers


Attorneys Title hosted seminars throughout March of 2013 across the state to help explain changes to North Carolina's mechanic's lien law. These seminars provided a summary of the statutory changes, a preview of the new online lien agent system - LiensNC.com, and reviewed the revised and new lien waiver forms.

For an electronic copy of the manuscript which contains a LiensNC.com job aid, click HERE.

To be directed to revised and new lien waiver forms click HERE.

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MyTitleLab is a personalized, unique title insurance resource designed by Attorneys for Attorneys and their staff.  Experience the best of technology and experience in one, easy online platform.  Visit MTLColorLogo.gif today or contact your local Attorneys Title office for a demo!

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Attorneys Title has been providing title insurance services to North Carolina real property attorneys for over thirty years.  We are long-standing supporters of the approved-attorney system and have continually provided  the best customer service in the industry.  With offices located throughout North Carolina and one of the most experienced legal teams in the business today, we are well-equipped to continue that proud tradition.  

We are agents for First American, Commonwealth Land Title Insurance Company, and Chicago Title Insurance Company. We have chosen to work only with those underwriters who have proved to have the financial strength you and your clients need in this economic environment. We maintain a library of over one million prior polices from First American, Commonwealth, Fidelity and Chicago Title and we are easily your best source and choice for information. 

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MyTitleLab is a personalized, unique title insurance resource designed by Attorneys for Attorneys and their staff.  MyTitleLab was designed from the beginning to be both flexible and intuitive.  Features include prior policy searching and rate calcuations too.  Visit MTLColorLogo.gif today or contact your local Attorneys Title office for a demo!